Lakeland Sleep Center Privacy Policy

Effective Date: September 11, 2025

Introduction
Using this website, submitting forms, or contacting Lakeland Sleep Center (“we”, “us”, “our”) acknowledges your consent to this Privacy Policy. Protecting your private information is our priority—we are committed to safeguarding your privacy online. This Policy explains what personal information we collect, when, how we use it, when we may disclose it, and your rights with respect to it.

1. Personal Information We Collect

We collect information that identifies you, relates to you, or could reasonably be linked to you (“Personal Information”). We collect this when you:

• Fill out contact or appointment request forms
• Request CPAP rentals, equipment troubleshooting, mask fitting, etc.
• Use our services (virtual or in-lab)
• Access our blog, resources, or patient education materials

Examples of Personal Information Collected

2. How We Collect Personal Information

• Provided Directly by You: When you fill out forms (appointment request, CPAP rental agreement, contact us, etc.).
• Automatically / Electronically: When you browse the site, we may collect usage data via cookies, server logs, etc.
• Third Parties: With your permission (e.g., partners, billing services, or insurance companies), we may receive data needed to process payments or claims.

3. How We Use Personal Information

We use the collected data for:

• Responding to your requests (appointments, rentals, inquiries)
• Verifying eligibility, insurance, billing, and sending you statements / EOB summaries
• Pre‑payment processing & applying those payments toward patient portions
• Managing your rental (e.g. tracking device return, assessing hold or damage)
• Providing patient education, blog content, videos, and support
• Internal business operations: quality control, improving our website, analytics
• Meeting legal, regulatory, or insurance requirements

4. Disclosure of Personal Information

We may share your information with:

• Service providers who help us operate (e.g. payment processors, billing companies, insurance claim processors)
• Healthcare partners or laboratories, only as required for diagnostic or treatment processes
• Legal or regulatory bodies, if required by law or court order
• Our affiliates, only as needed for delivering services to you

We do not sell your personal information for commercial profit.

5. Pre‑Payment / Billing Policy with Respect to Personal Information

• We require certain payment info to collect pre‑payments before your appointment (this helps reserve your slot and will go toward your patient responsibility).
• If your insurance covers everything, the pre‑payment will be refunded.
• If you cancel less than 24 hours before your appointment or no‑show, we may keep the pre‑payment (unless you reschedule and complete a new appointment—we may waive the penalty).

Personal and payment information is stored securely and used only for these purposes; we do not share payment credentials beyond those needed to process or hold payments.

6. Data Retention

• We retain your Personal Information only as long as needed to fulfill the purposes described (appointments, rentals, billing, legal / insurance requirements).
• After that, we securely delete or anonymize your information, unless law requires longer retention.

7. Security

• We employ industry‑standard security measures (encryption in transit & at rest, secure servers, restricted access) to protect your data.
• Access to your personal data is limited to staff and service providers who need it to provide services.

8. Cookies and Automatic Data Collection

• We use cookies or similar technologies to collect device/browser usage information, help with navigation, remember preferences, website analytics, etc.
• You may disable or manage cookies via your browser settings—but note, some features may not function properly if cookies are disabled.

9. Your Rights

Depending on applicable laws (state/federal), you may have rights to:

• Access your Personal Information
• Correct or update inaccurate information
• Delete your Personal Information
• Limit or object to certain uses of your Personal Information
• Withdraw consent (where data processing is based on consent)
• Opt‑out of marketing communications

To exercise these rights or if you have questions, contact us at:

Lakeland Health Services, Inc.
Email: contactus@lhssleep.com
Phone: 763-512-1551

10. Children

• We do not knowingly collect information from anyone under 16 years old via our website unless parental/guardian consent is given.

11. Changes to Privacy Policy

• We reserve the right to update this privacy policy.
• We will post the updated policy on our website with a revised “Effective Date”.
• By continuing to use the site after changes are made, you agree to the revised policy.